Trouble / Issues

■Login

• I cannot log in to my SEIBU Smile ID My Page.
• My account has been locked.
• I want to know how to register a passkey.

■Password

• I forgot my password.
• I did not receive the "Password Reset Procedure" email.

■Email

• I am in the middle of the registration process, but I haven't received the verification code email.

■ID issue

• If I register for SEIBU Smile ID, what happens to my ID and password when logging into Seibu Group services?